This Delivery & Refunds Policy applies to all digital products purchased through our online store.
1. Delivery of Digital Products
All products sold on this website are digital goods (e.g., AI-generated images). No physical items are shipped.
Delivery Process:
- Immediate Delivery Option: If you choose immediate delivery, the product will be made available for instant download upon payment confirmation.
- 14-Day Delivery Option: You may choose to delay delivery for up to 14 days to retain your right of withdrawal under EU law.
- For products requiring processing (e.g., generating images), delivery may take up to 24 hours after the selected delivery date.
- If you do not receive your product within the specified timeframe, please contact us via email.
Support email: info@img-expert.com
2. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days without giving any reason.
How the Right of Withdrawal Works:
- If you choose the 14-day delivery option: You maintain your full right of withdrawal until the digital content is delivered or you expressly request early delivery.
- If you choose immediate delivery: By selecting immediate delivery, you expressly consent to the immediate performance of the contract and acknowledge that you thereby lose your right of withdrawal once the digital content is delivered.
To Exercise Your Right of Withdrawal:
- You must inform us of your decision to withdraw before the 14-day period expires
- Send your withdrawal request to: info@img-expert.com
- Include your order number and a clear statement of withdrawal
3. Refund Policy
Standard Refund Terms:
- If you withdraw within the 14-day period (and have not received the digital content), you will receive a full refund
- Refunds will be processed within 14 days of receiving your withdrawal notice
- Refunds will be made using the same payment method used for the original transaction
Loss of Right to Withdraw:
Under EU law (Directive 2011/83/EU, Article 16(m)), you lose your right of withdrawal once:
- The digital content has been fully supplied, and
- The performance has begun with your prior express consent and acknowledgment
4. Exceptions – Failed Delivery or Technical Issues
You may be eligible for a refund after delivery only if:
- You did not receive the product due to a technical fault on our side, and
- We are unable to resolve the issue within a reasonable time
We do not offer refunds if:
- You change your mind after delivery
- You expected different results
- Your device or software does not support the file(s)
- You misused or deleted the content after successful delivery
5. How to Choose Your Delivery Option
During checkout, you will be presented with two options:
- Immediate Delivery – Receive your digital product instantly but waive your right of withdrawal
- 14-Day Delivery – Maintain your right to cancel for 14 days; product delivered after this period (or earlier upon your request)
6. Contact & Claims
For all delivery, withdrawal, or refund inquiries, please contact:
Email: info@img-expert.com
Please include:
- Your order number
- A description of the issue
- Screenshots or error messages (if applicable)
- For withdrawals: a clear statement that you wish to withdraw from the contract
We aim to respond within 3 business days.
7. Legal Notice
This policy is issued in compliance with:
- Directive 2011/83/EU on consumer rights
- Regulation (EU) 2019/770 on the supply of digital content
- National laws of Latvia and applicable EU regulations
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
Seller Information
The seller of all digital products offered on this website is:
AIDEN GROUP SIA
Registry No: 50103654441
VAT No: LV50103654441
Address: Buļļu iela 45B, Rīga, LV-1067, Latvia
Email: info@img-expert.com
If you have any questions or complaints regarding delivery, withdrawals, or refunds, please contact us at the above address.